Frequently Asked Questions

You can easily register an account with us and place your order online at www.grandeurfurnishings.xyz

Simply select your desired item, choose your preferred size or colour, and click the "Add to Cart" option. After filling your shopping cart, follow the on-screen instructions to complete your order.

Estimated delivery is 2–5 working days from order confirmation for in-stock items and 1–4 weeks for custom items, subject to stock availability.

For all orders, payment can be made securely online using your credit card or
Paynow.

We are an online furniture store without a physical showroom, which allows us to keep our prices lower and pass the savings on to you.

Your order will be processed within 1 business day.

Our business hours are Monday to Friday, 10am to 6pm, excluding Public Holidays.

To cancel your order, please contact us at least 48 hours before the original delivery date. You can reach us via email at enquiry@grandeurfurnishings.xyz

or call 83739137 during office hours.

Please note that custom-made items in your order cannot be cancelled.

Yes, you can.

Please email enquiry@grandeurfurnishings.xyz or call our Customer Service Helpdesk at 83739137 with your requested changes at least 48 hours before the original delivery date.

Changes are subject to stock availability and delivery lead times. Custom-made products cannot be changed.

Yes, you can. Please email enquiry@grandeurfurnishings.xyz or call our Customer Service Helpdesk at 83739137 with your request at least 48 hours before the original delivery date.
Changes are subject to stock availability and delivery lead time.

Please include your order number, the item name, and a brief description of your enquiry. If you are reporting damage, a defect, or an incorrect item, contact us within 48 hours of delivery and include clear photos or a short video showing the issue. Email enquiry@grandeurfurnishings.xyz with these details, or call 83739137 for assistance.

Contact us within 48 hours of delivery. Email enquiry@grandeurfurnishings.xyz or call 83739137 with your order number, item name, and clear photos or a short video of the issue. Damaged custom-made furniture also qualifies for assistance. Should the defect be determined to be our responsibility, we will repair or replace the product at no additional charge. Cash refunds may be considered when an item is unavailable or out of stock, or on a case-by-case basis.

To be eligible, items must be unused, in their original packaging, and in the same condition as received.

The following are not eligible for assistance under this policy:

• Items damaged due to misuse, improper assembly, or normal wear and tear
• Custom or made-to-order furniture, unless it arrives damaged
• Items reported after 48 hours of delivery
• Sale or clearance items (unless defective)

All prices are listed in Singapore Dollars (SGD) and include all applicable government taxes (e.g. GST).

You can make payments using the following methods:

• Credit/Debit Cards: MasterCard, Visa, American Express
• PayNow
• GrabPay

To use GrabPay, ensure you have a Grab account linked to a valid funding source (e.g., credit card, debit card, or bank account).

You can choose from these payment methods:

GrabPay Wallet: Pay using the balance in your GrabPay Wallet.

PayLater Postpaid: Order now and pay next month.

PayLater Instalments: Pay later in 4, 8, or 12 monthly instalments.

PayLater Postpaid and PayLater Instalments are available based on your Grab account eligibility. If you don’t see these options, you may not be eligible. For more information on eligibility, refer to Grab’s help article.

For further details on GrabPay, GrabPay Wallet, PayLater Postpaid, or PayLater Instalments, click the links below:

GrabPay and GrabPay Wallet: link

PayLater Postpaid and PayLater Instalments: link

Your card may be declined for several reasons. Ensure the card number, expiration date, and security code are entered correctly. For further assistance, please contact your card's issuing bank.

*Enjoy free delivery and installation on all orders!

*To be eligible for free delivery, your delivery location must either be accessible by elevator (i.e., on the same floor as the lift landing) or located on the same floor as the good loading/unloading area.

*Staircase Delivery Fees

If the delivery team is unable to use the elevator to bring the furniture to your location (e.g., the furniture doesn't fit in the elevator, the elevator is out of service upon arrival, or building management denies elevator access),
Grandeur Furnishings will evaluate, at its discretion, whether it is feasible to carry the furniture up the stairs safely.

If staircase delivery is deemed safe, an
additional charge of S$20.00 per item per floor will apply for each item
delivered to a higher storey without elevator access.

*Delivery Surcharge for Selected Locations

An additional $30 applies to deliveries to Sentosa (including Sentosa Cove) and Tuas.

Excluded Locations

We do not deliver to Jurong Island or restricted military zones.

A transportation fee of $30 per trip applies for any on-site servicing or exchanges.

A $30 fee applies for rescheduling a missed delivery.

After your order is processed, a representative from Grandeur Furnishings will contact you via WhatsApp or phone call to confirm your items and schedule a
delivery date.

• In-Stock Items: Estimated delivery is 2–5 working days from order confirmation.
• Custom-Made Items: Estimated delivery is 1–4 weeks. The specific lead time is stated in the product listing.

Our customer service team will reach out to you once your order is processed to confirm a convenient delivery date and time.

*Please note, deliveries to condos are not available on Saturdays.

The estimated delivery time for your order depends on the delivery address's area zone. You will receive a Call from us at least one day prior to your delivery date, confirming your scheduled delivery time.

The delivery date/time you select reflects your preferred timing and is rarely subject to change. While we will make every effort to meet your preferred delivery time, we cannot guarantee it. If we encounter any issues fulfilling your order within the chosen time frame, you will be contacted the day before your scheduled delivery to inform you of any changes to the date or time.

To modify your delivery details before the delivery date, please email enquiry@grandeurfurnishings.xyz or contact our Customer Service Helpdesk at 83739137 with your requested changes at least 48 hours prior to the original delivery date, or before your preferred new delivery date, whichever comes first.

Our Customer Service team will attend to your request as soon as possible.

Please note that all requests are subject to Grandeur Furnishings delivery schedule and discretion, and additional delivery charges may apply. We deliver within mainland Singapore and Sentosa (including Sentosa Cove). An additional $30 applies to deliveries to Sentosa (including Sentosa Cove) and Tuas. We do not deliver to Jurong Island or restricted military zones. Additionally, updating the contact number(s) or address(es) in your current order does not alter the contact information registered with your Grandeur Furnishings account.

The delivery time depends on the lead time of the products you've ordered. If you need your items urgently, please email us at enquiry@grandeurfurnishings.xyz or contact our Customer Service at 83739137, and we will do our best to assist you.

Grandeur Furnishings Delivery Team covers most areas in Singapore, including Sentosa Cove.

An additional $30 applies to deliveries to Sentosa (including Sentosa Cove) and Tuas.

We do not deliver to Jurong Island or restricted military zones.

The estimated delivery time for your order will depend on the delivery address's area zone.

If such an incident occurs, we will assess whether the furniture can be safely carried up the stairs. If the process is deemed unsafe, such as when there's a risk of damage or obstruction on narrow stairways, Grandeur Furnishings reserves the right to cancel the delivery and refund any payments made.

If staircase delivery is deemed safe, an additional charge of S$20.00 per item per floor will apply for each item delivered to a higher storey without elevator access. Grandeur Furnishings also reserves the right to reschedule the delivery if the original timing does not allow for immediate delivery, as other deliveries may be scheduled for that day.

Compare the product dimensions with the space where you plan to place it. Check the delivery route too, including doorways, corridors, lifts, stairways, and tight turns. If you are unsure whether an item will fit, email enquiry@grandeurfurnishings.xyz or call 83739137 before placing your order.

If you live in a condominium or a building with access restrictions, check with building management about delivery hours, lift bookings, and entry requirements before confirming your delivery arrangements. Clear the delivery route and make space for the furniture. Ensure someone is available to receive and inspect the items.

Yes, we can assist with removing your old furniture for a service fee. Typically, if the furniture doesn't need to be dismantled from ceilings or walls, we can help with the removal. Please send a picture of the item you wish to dispose of via WhatsApp to 83739137, and we will provide you with a disposal fee quote.

*Please be aware that your Town Council may offer free bulky item disposal services as an alternative to our disposal services, especially if you are residing in HDB towns. If you live in an HDB-managed area, you can contact your Town Council to inquire about their free bulky item disposal service.

Most Town Councils offer free disposal for the first three moveable bulky items each month, though certain items may be excluded. A fee may apply for the removal of additional items. We highly recommend notifying your Town Council at least one week in advance for disposal requests.

Yes, charges will apply, as we will still need to transport the items back to our processing facility for disposal.

Unfortunately, once our team has left your premises with the item, we are unable to retrieve it or any contents that were inside.

In such cases, we will do our utmost to assist you. Please reach out to us immediately at 83739137 (Monday to Friday, 10 AM to 6 PM)

The retrieval of lost items is based on our best efforts, and the likelihood of recovering them is low. We cannot guarantee that the item will be retrieved or that it will remain in its original condition if we are successful in recovering it. Kindly ensure that all items are removed from the item you wish to dispose of before our team arrives. Grandeur Furnishings will not be held responsible for any loss related to the disposal services provided.

Unfortunately, there are certain items we
are unable to dispose of. These include:

· Items that are mounted to walls, ceilings, or any fixed surfaces and have not been detached before our delivery team arrives

· Items infested with bugs or rodents

· Renovation debris

· Items that cannot be disassembled or carried out from the location

· Documents or items containing documents

· Electronics, regardless of size

· Prohibited items that are illegal or contraband under Singapore law, or items regulated by the Singapore Police Licensing and Regulatory Department (PLRD), requiring a license or permit for import, export, or possession

Our team will assess the items you wish to dispose of to ensure they are safe and suitable for handling on the day of disposal. We reserve the right to refuse any item deemed unsuitable, and a
refund will be issued for the disposal service paid on any item rejected.

No problem at all. Simply let our team know, and we'll process a refund for you.

Most products come with warranties of varying durations.

Here is a detailed breakdown of the current warranties:

Furniture

• Warranty coverage (up to 10 years) for manufacturing defects, defective materials, workmanship, and missing components not received upon delivery. This does not cover 'wear and tear' or 'misuse,' unless otherwise stated.
• Warranty excludes products that have been improperly stored, assembled, installed, used, altered, or cleaned incorrectly.
• It does not cover wear and tear, cuts, scratches, or damage from impacts or accidents.

Mattresses

• Some mattresses come with warranties of up to 20 years, with different models offering varying warranty periods, provided by the respective manufacturers. Warranty Cards and/or relevant details are included with the product.
• Mattress warranties generally cover physical defects in internal spring units, such as abnormal sagging (greater than 1.5 inches) not caused by normal wear and tear, and broken or collapsed springs.

*Warranty validity is determined solely at Grandeur Furnishings discretion.

*A transportation fee of $30 per trip applies for any on-site servicing or exchanges.

Select Account on our website and enter your email address. Enter the one-time 6-digit code sent to your email to sign in. If this is your first sign-in, your account is created automatically. No password or separate registration form is required.

No password is needed. Enter your email address on the account sign-in page, then enter the one-time 6-digit code sent to your email. If you use Sign in with Shop, follow the instructions shown on screen.

Grandeur Furnishings does not process or store any credit card information for our customers.

All online Credit/Debit Card transactions are handled through secure third-party payment gateways.

At Grandeur Furnishings, we prioritize your trust and privacy. We do not sell your personal data.

Any personal information you provide to us (such as your name, contact details, mailing and billing addresses, email address, etc.) is solely used to deliver the service you have requested.

Your information may be shared with our employees, delivery agents, or distributors to complete your transactions. Occasionally, we may also use this information to send you promotional messages, newsletters, and/or conduct surveys to enhance our products and services.